Payment Method

1. What types of payment are accepted?

We currently accept credit cards: Visa, MasterCard, American Express, Discover Card. We do not accept personal checks, money orders, Bitcoin or Purchase Orders at this time. Any checks or money orders received in the mail will be shredded and disposed of properly. We do not accept personal or electronic checks, cash on delivery (COD), Bitcoin, money orders, or wire transfers at this time.

2. How do I apply a discount, use my gift card or apply my reward point?

To apply a discount code, gift card code, coupon or your rewards points simply go to your shopping cart, choose “checkout” and on the right side of the screen will be the total cost of your order. Above the subtotal and shipping costs there will be a space where you can enter in your discount code or gift card code as well as a space that will show your rewards points available and a button to apply the points to your purchase.

3. Can I apply a discount after my order is placed?

Unfortunately, we cannot apply discounts to an order after it has been placed, the code must be added by the customer when they go to check out and make the payment. We also cannot combine discounts for an order. Be sure to apply your discounts before you purchase!

4. How long do refunds take to process?

If for any reason Otaku Hall has issued you a refund, expect to see the refund back to your account/card within 5 business days.

 5. We process all orders in USD.

While the content of your cart is displayed in any other currencies, you will check out using USD at the most current exchange rate.