The Order Confirmation should have been promptly dispatched to your designated email address immediately following the placement of your order. If you have not yet received it, there may be one of several potential causes:

1. An incorrect email address may have been entered during the checkout process.
2. The confirmation email could have been directed to your Spam or Promotion folders.
3. It is possible that a technical issue on our side may have arisen.

We kindly request that you initiate a chat with us or send an email to [email protected] to address t his matter, and we will conduct a thorough investigation to resolve any issues promptly.

We offer an unconditional refund policy for cancellations made within the first 2 hours of purchase. Please note that any cancellation request received after this 2-hour window will not be accepted.

To initiate a cancellation, kindly reach out to us via our chat support or send an email to [email protected], including your cancellation request.

However, it’s important to be aware that for order cancellations, a 30% charge of your total order value will be incurred. This fee covers our administrative, processing, and transaction costs associated with PayPal/Stripe payments.

We offer a 2-hour window for order edits, similar to our Cancellation Policy .

Once this period elapses, your order proceeds to the processing stage, and further modifications may not be possible. If you require post-2-hour edits, please contact us promptly with your specific editing requests. Our team will assess the feasibility, and if your order is still eligible for changes, we will proceed with them without delay.

We understand your concern about the double-charge you've noticed on your statement, and we apologize for any inconvenience this may have caused. Please rest assured that we're here to help you resolve this issue promptly.

Upon investigation, we often find that what appears as a double-charge is usually a temporary authorization by your payment provider, such as a bank or PayPal. This authorization is typically used to ensure the availability of funds during the transaction process, but it does not result in an actual double-charge.

Here are the steps you can take:

• Check for Pending Transactions: Firstly, we recommend checking your payment account (e.g., bank or PayPal) to see if the second transaction is still pending. Most often, it will be in this status, and the funds will not have been debited from your account.
• Wait for a Few Days: If you identify a pending transaction, please allow a few days for it to be automatically reversed and the funds to be released back into your account. This is a standard process and typically takes a short time.
• Contact Us if Needed: If the pending transaction does not reverse within the expected timeframe or if you have further concerns, please reach out to our customer support team. We are available to assist you and can investigate the issue further if necessary.

Rest assured that our goal is to ensure you are not overcharged and that your shopping experience is smooth and trouble-free. We appreciate your patience and cooperation as we work together to resolve this matter to your satisfaction.

Thank you for choosing us for your purchase, and we are committed to providing excellent customer service throughout this process.

Upon shipment of your order, a dedicated email will be sent to you, containing a unique tracking number. This tracking number enables you to monitor the progress of your order in transit. Occasionally, this email may be directed to your spam or promotions folder, so kindly inspect those folders if you perceive an extended waiting period.

Alternatively, you can access the 'Track Order ' page located in the header of our website to ascertain the real-time status of your order.

Should you encounter any challenges during this process, please do not hesitate to reach out to our dedicated support team at [email protected]. We will promptly in vestigate the matter on your behalf to ensure your satisfaction.

Our postal service may require additional time to initiate package scans and update tracking information. We kindly request your patience and advise allowing 7-9 days for the carrier to complete this process. It's worth noting that most carriers do not perform frequent package scans and tracking updates.

There are several factors that may contribute to tracking information not being promptly updated, including:

1. High Holiday Volume

2. Carrier Delays

3. Inclement Weather Conditions

4. Packages Not Yet Scanned

5. Packages Not Scanned at Intermediate Stops

If your tracking information remains unchanged for a period of 10 to 14 days, we recommend contacting our dedicated support team through our 'Contact Us ' page. One of our agents will promptly assist you with any inquiries.

If your tracking information indicates that your order has been delivered, but you have not received it, please follow these steps:

• Check Your Location: Ensure that the package is not left in an unusual or hidden location around your property, such as behind bushes, near your garage, or with a neighbor. Sometimes, carriers may leave packages in a secure spot.
• Verify Shipping Address: Double-check the shipping address provided during your order to confirm its accuracy. An incorrect address may lead to misdelivery.
• Contact Carrier: Reach out to the shipping carrier (e.g., USPS, FedEx, UPS) mentioned in your tracking information. They may be able to provide additional details about the delivery or initiate an investigation.
• Wait a Bit Longer: In some cases, the tracking status may be updated prematurely. Give it a few hours or until the end of the delivery day to see if the package arrives.
• Contact Us: If you have followed the above steps and still have not received your order after the expected delivery date, please contact our customer support team at [email protected]. We will assist you in resolving the issue and working with the carrier to locate your package.

Rest assured, we understand the importance of your order, and we will do our best to help you get your items as quickly as possible. Your satisfaction is our priority.

Our policy lasts 30 days from the date that you receive your product from us. If 30 days have gone by since the delivery of your purchase, we can’t offer you a return or refund, unfortunately. 

We stand behind the quality of our products and guarantee our workmanship. Any defects or errors on our part will result in a replacement at no charge.

We accept return on products which were shipped out by us and if the item is faulty due to an error on our end (e.g. wrong item or damaged item).

Item(s) must be returned together with proof of purchase.

To complete your return, we require a receipt or proof of purchase. Please contact our support team via [email protected] for more information . Any defects or errors on our part will result in a replacement at no charge.

If the replacement is applicable, please allow 2 – 3 weeks to receive the new item(s) at no charge.

We apologize for any inconvenience you have experienced with your order. If you are missing items from your order, please follow these steps:

• Check the Packing Slip: Sometimes, items are shipped separately, and it's possible that the missing items are in a separate package. Please review the packing slip and any additional tracking information provided to ensure all packages have been delivered.
• Check Your Email: We may send you an email with updates about the shipment of your items. Check your email for any notifications regarding the missing items.
• Contact Us: If you have confirmed that you are indeed missing items from your order, please reach out to our customer support team at [email protected]. Provide us with you r order number and details about the missing items. Our dedicated support team will investigate the issue promptly and work on a resolution for you.

Rest assured, we are committed to ensuring that you receive all the items you ordered. Your satisfaction is our priority, and we appreciate your understanding as we address this matter.

For T-shirts, these tips below will help to preserve the fabric and print quality of your shirts:

1. Turn the shirt inside out and wash it with cold water

You may safeguard the exterior of the garment and any printed patterns or designs by turning your shirt inside out.

2. Add laundry detergent

Put your shirt in the washing machine with the recommended amount of laundry detergent. Be sure to add no more than the appropriate amount of detergent per the label’s recommendations. Be careful NOT to use too much detergent AND avoid harsh detergents.

3. Dry your shirt on a low heat

It is recommended that you air dry your shirt instead of using a dryer. If you’re going to dry your shirt in the dryer, make sure the settings are set to air dry or tumble dry low before you start. If you can dry your shirts naturally without using a dryer, hang, lie flat, dry flat, or line-dry them in a clean, cool, moderate-temperature environment.

4. Iron your shirt inside out with low heat and a tea towel in between

Use low heat settings on the iron while ironing shirts to prevent burning, shrinking, or otherwise damaging the fabric.

Each of our products has a specific size chart that you can find in the Description on the product page. 

Please also be noted that the size charts might have slightly different than other size charts you found somewhere else, but only the size chart on our product page can be seen as official.