Shipping & Delivery Policy

By placing an order, you confirm that you have read, understood, and accepted the following policy. Please note that all above prices are in USD. Shipping costs for your order will be calculated and displayed at checkout.

1. How much does shipping cost

The shipping fee varies depending on the shipping destination and the number of items you purchase.

You can check the estimated shipping fee by adding items to your cart, proceeding to checkout, entering your email address and shipping address. The exact shipping fee will be automatically updated and displayed on the checkout page.

In United States, the fee shipping is $5.95 for one item, free for additional items shipped domestically.

In the rest of the world, the fee shipping is $7.95 for the first item, and free for the additional product.

2. How long will it take for the buyer to receive their order?

Actual shipping times and delivery dates may vary depending on the carrier. You can refer to the standard shipping times below:

US orders can arrive in about 7-10 business days after being shipped.

International orders may arrive in your country 1-3 weeks after being shipped.

Processing time: 3-5 business days

Total delivery time = Processing time + Shipping time

Business day: Monday to Saturday

3. Can the order be delivered to multiple addresses?

We do not accept shipment to multiple addresses for a single order. If you would like items delivered to multiple addresses, please place those orders separately.

4. Do you offer delivery to PO boxes or military APO/FPO addresses?

We can not support shipments to PO Boxes and Military APO/FPO addresses.

5. Will I be charged VAT taxes?

Items shipping internationally from the US are shipped DDU (Delivered Duty Unpaid) and we do not charge VAT (Value Added Taxes).

All taxes, duties, and customs fees are the responsibility of the recipient of the package. Depending on the country, the postal package may incur local customs or VAT charges. Please contact your local customs office for more information regarding your country’s customs policies.

Customer service is our #1 priority and we will do whatever we can to take care of you. Thank you for considering Otaku Hall and if you have any questions, please don’t hesitate to contact us via: [email protected]

Address: 3102 Cowley Way #APT 1, San Diego, CA 92117, United States

Phone: +84973799990

Facebook Page: https://www.facebook.com/otakuhall.official/